Posted Date : March 04,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-54065
Government Authority located in Tennessee; USA based organization looking for expert vendor for alarm billing software services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide alarm billing software services
- Software should be Internet based with SSL Certificates for secure encrypted communication and display data in real-time
- Contractor will review the City’s existing permit registration form and provide recommended amendments if needed.
- Permit registrations should be capable of being applied for online, paper applications mailed or downloaded from the City’s website to apply for new residential or commercial permits.
- Software should include an automatic billing process that generates invoices and permit renewals.
- Software will be able to issue ordinance notices and permit applications to alarm holders that have false alarm incidents that are not currently registered.
- Contractor will generate and send first and second follow-up letters to noncompliant alarm holders.
- Contractor will bill for false alarm fees.
- Contractor should be capable of collecting and reporting cash, credit cards and check payments through secured integration with the City’s processor.
- Must be capable of linking citizen address to GEO file to ensure they are within city limits
- Software should include a GIS Mapping Module that can be integrated with the City’s GIS data to provide location data maps of alarms and false alarm reports.
- Software should have reporting available with multiple configurations that can be exported to PDF or Excel.
- Must include software/system updates
- 24/7 technical support for users, to include citizen users
- Must work with CAD software, based with County Dispatch, include process involved, any additional cost to accomplish
- Email capabilities within the system for communication with registered users
- Has working relationship with alarm companies/vendors to ensure alarm holders are registered
- Includes billing and accounting reports/software
- Allows officers to view current and expired permit holders from in-car laptops
- Must merge current permit holders into new system, identify method of accomplishing this, current permit holders not charge until after 12/31/2022
- Provide training to users, such as Finance department, Alarm Administrator, etc.
- Indicate capability with devices such as Chromebook, tablets, mobile devices, etc.
- The City and the Contractor will engage into a fixed percentage pricing. Final split will be negotiated between the two parties in good faith.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: March 22,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-54065
Government Authority located in Tennessee; USA based organization looking for expert vendor for alarm billing software services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide alarm billing software services
- Software should be Internet based with SSL Certificates for secure encrypted communication and display data in real-time
- Contractor will review the City’s existing permit registration form and provide recommended amendments if needed.
- Permit registrations should be capable of being applied for online, paper applications mailed or downloaded from the City’s website to apply for new residential or commercial permits.
- Software should include an automatic billing process that generates invoices and permit renewals.
- Software will be able to issue ordinance notices and permit applications to alarm holders that have false alarm incidents that are not currently registered.
- Contractor will generate and send first and second follow-up letters to noncompliant alarm holders.
- Contractor will bill for false alarm fees.
- Contractor should be capable of collecting and reporting cash, credit cards and check payments through secured integration with the City’s processor.
- Must be capable of linking citizen address to GEO file to ensure they are within city limits
- Software should include a GIS Mapping Module that can be integrated with the City’s GIS data to provide location data maps of alarms and false alarm reports.
- Software should have reporting available with multiple configurations that can be exported to PDF or Excel.
- Must include software/system updates
- 24/7 technical support for users, to include citizen users
- Must work with CAD software, based with County Dispatch, include process involved, any additional cost to accomplish
- Email capabilities within the system for communication with registered users
- Has working relationship with alarm companies/vendors to ensure alarm holders are registered
- Includes billing and accounting reports/software
- Allows officers to view current and expired permit holders from in-car laptops
- Must merge current permit holders into new system, identify method of accomplishing this, current permit holders not charge until after 12/31/2022
- Provide training to users, such as Finance department, Alarm Administrator, etc.
- Indicate capability with devices such as Chromebook, tablets, mobile devices, etc.
- The City and the Contractor will engage into a fixed percentage pricing. Final split will be negotiated between the two parties in good faith.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: March 22,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$