Posted Date : September 08,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3659
Government authority located in Arlington, Tennessee; USA, based organization looking for expert vendor for municipal information technology services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide municipal information technology services for technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts to the government authority located in Arlington, TN.
- ability of the vendor to deliver high quality help desk support that recognizes the varying levels of technical aptitude of Town staff and provides said support in terms that can be understood by a layman
- maintaining this network and improve user satisfaction with the system, while maintaining a robust network that ensures the security of sensitive data
- IT Managed Services will be required to interface with the application specific vendors when necessary, including but not limited to ensuring new computers are compatible with said applications, installing new workstations, and troubleshooting problems as they arise
- Managed Anti-Virus/Anti-Spam
- 7x24 Onsite Support availability
- managing, planning, and budgeting IT operations for major entities.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 15,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-3659
Government authority located in Arlington, Tennessee; USA, based organization looking for expert vendor for municipal information technology services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
Vendor needs to provide municipal information technology services for technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, as well as backup and disaster recovery services through a mix of remote and onsite efforts to the government authority located in Arlington, TN.
- ability of the vendor to deliver high quality help desk support that recognizes the varying levels of technical aptitude of Town staff and provides said support in terms that can be understood by a layman
- maintaining this network and improve user satisfaction with the system, while maintaining a robust network that ensures the security of sensitive data
- IT Managed Services will be required to interface with the application specific vendors when necessary, including but not limited to ensuring new computers are compatible with said applications, installing new workstations, and troubleshooting problems as they arise
- Managed Anti-Virus/Anti-Spam
- 7x24 Onsite Support availability
- managing, planning, and budgeting IT operations for major entities.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: October 15,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$