Posted Date : March 04,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-22315
Government Authority located in Tennessee; USA based organization looking for expert vendor for citizen relationship management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide citizen relationship management system including voice, email, internet, mobile devices and walk-ins as well as enable subsequent follow-up communication with citizens.
- Record all service request details in a centralized database application.
- Application should be user friendly (citizen and staff) when submitting requests. - Solution should allow for completion of flex questions associated with particular service requests.
- Solution should provide notification when multiple requests are being entered for the same address.
- The ability for citizen and agency requestors to submit requests in bulk.
- The ability for staff to submit requests in bulk copying general information from one request to another request.
- The ability to copy citizen information when entering multiple requests for same address and citizen.
- Solution should track use of inventory for request and job (trucks, supplies, labor, equipment and materials).
(2) All questions must be submitted no later than March 8, 2019.
(3) Contract term will be one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 27,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-22315
Government Authority located in Tennessee; USA based organization looking for expert vendor for citizen relationship management system.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide citizen relationship management system including voice, email, internet, mobile devices and walk-ins as well as enable subsequent follow-up communication with citizens.
- Record all service request details in a centralized database application.
- Application should be user friendly (citizen and staff) when submitting requests. - Solution should allow for completion of flex questions associated with particular service requests.
- Solution should provide notification when multiple requests are being entered for the same address.
- The ability for citizen and agency requestors to submit requests in bulk.
- The ability for staff to submit requests in bulk copying general information from one request to another request.
- The ability to copy citizen information when entering multiple requests for same address and citizen.
- Solution should track use of inventory for request and job (trucks, supplies, labor, equipment and materials).
(2) All questions must be submitted no later than March 8, 2019.
(3) Contract term will be one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 27,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Image may be NSFW.
Clik here to view.
