Posted Date : October 06,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : INSU-1162
Government Authority located in Tennessee; USA based organization looking for expert vendor for basic term life, basic accidental death, dismemberment, voluntary accidental death, dismemberment, and voluntary term life insurance programs services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide and administer a group minimum premium basic term life insurance and basic Accidental Death and Dismemberment program, a group employee pay-all fully insured Voluntary Accidental Death and Dismemberment program, and a voluntary group employee pay-all fully insured term life insurance program to central state government and state higher education employees and their dependents to the government authority located in Tennessee.
- Benefits: The services available to Members and the corresponding amounts that Members and the Program will pay for covered services under this contract
- Claim: Notification to an insurance company or Third-Party Administrator (TPA) requesting payment of an amount due under the terms of the policy.
- Claims Processing Accuracy: The measurement of claims processed without any type of error divided by the total number of claims in the audited population.
- First Call Resolution: A Member or employee’s question(s) is answered during their first call eliminating the need for the Contractor to call back.
- Paid Claim: A claim that meets all coverage criteria of the Program and is paid by the Contractor. A. Staffing: - The Contractor shall have a designated full-time implementation team to service this account. The Contractor’s entire implementation team members shall have participated, as team members, in the implementation of a life insurance program for at least one other client with at
least 5,000 members. The Contractor’s implementation team shall include a full-time, designated project manager ready to begin work immediately following the Contract Effective Date.
B. Call Center: - The Contractor shall maintain a call center and provide a dedicated toll-free line.
- The Contractor shall provide advice and assistance to callers regarding matters such as, but not limited to, Benefits, Claim details, and underwriting applications.
- The Contractor’s call center shall have call management systems and communications infrastructure that can manage the potential call volume and achieve the performance standards.
- The Contractor’s call management systems shall be scalable and flexible so they can be adapted as needed, within negotiated timeframes where applicable, in response to Program benefit or
enrollment changes.
- The Contractor may use an automated interactive voice response (IVR) system for managing inbound calls, provided that the caller always has the ability to leave the IVR system and wait in the queue in order to speak directly with a live-voice call center staff member rather than continuing through additional prompts.
C. Communications/Materials: -
1) Materials could include, but are not limited to, Member handbooks, welcome packet, Certificates of Coverage, administrative forms, letters, emails, manuals, brochures, flyers, webinars, text messages, website copy, website images, mobile app and app content, social media content, PowerPoints, training materials, marketing materials specific to the Program and videos.
2) Marketing/segmenting: Contractor may offer or suggest marketing and communications based on segmentation of population (e.g., demographics, geography, etc.). Contractor may provide data to address paths and barriers to engagement.
3) Personalization of materials and digital communications may be an option upon request.
4) Contractor shall provide marketing and communications samples of how they introduce Program options to Members.
5) The Contractor shall use graphics to communicate key messages to populations with limited literacy, limited-benefit program literacy or limited English proficiency. The Contractor shall also prominently display the call center’s telephone number in large, bolded typeface and hours of operation on all materials.
6) The Contractor shall provide text and graphics, if applicable, for the State’s communication to Members.
7) As part of its submission to the State, the Contractor in consultation with the State shall specify how the materials will be sent (e.g., email, text, regular mail, other). D. Splash Page, Contractor Website, and Mobile Application: - The Contractor shall maintain a Splash Page, which does not require individuals to log in, dedicated to and customized to the State containing information specific to the Program. The design of the Splash Page, inclusive of the site map, page layout, color/font scheme and branding, static content and any documents which can be accessed via, or downloaded from, the Splash Page must be prior approved In Writing by the State.
- The Contractor shall ensure that all up-to-date versions of all printed materials can be downloaded from the Splash Page or accessible via a mobile device, or other method, if applicable.
- The Contractor must agree to and adhere to all security me
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: December 08,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : INSU-1162
Government Authority located in Tennessee; USA based organization looking for expert vendor for basic term life, basic accidental death, dismemberment, voluntary accidental death, dismemberment, and voluntary term life insurance programs services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide and administer a group minimum premium basic term life insurance and basic Accidental Death and Dismemberment program, a group employee pay-all fully insured Voluntary Accidental Death and Dismemberment program, and a voluntary group employee pay-all fully insured term life insurance program to central state government and state higher education employees and their dependents to the government authority located in Tennessee.
- Benefits: The services available to Members and the corresponding amounts that Members and the Program will pay for covered services under this contract
- Claim: Notification to an insurance company or Third-Party Administrator (TPA) requesting payment of an amount due under the terms of the policy.
- Claims Processing Accuracy: The measurement of claims processed without any type of error divided by the total number of claims in the audited population.
- First Call Resolution: A Member or employee’s question(s) is answered during their first call eliminating the need for the Contractor to call back.
- Paid Claim: A claim that meets all coverage criteria of the Program and is paid by the Contractor. A. Staffing: - The Contractor shall have a designated full-time implementation team to service this account. The Contractor’s entire implementation team members shall have participated, as team members, in the implementation of a life insurance program for at least one other client with at
least 5,000 members. The Contractor’s implementation team shall include a full-time, designated project manager ready to begin work immediately following the Contract Effective Date.
B. Call Center: - The Contractor shall maintain a call center and provide a dedicated toll-free line.
- The Contractor shall provide advice and assistance to callers regarding matters such as, but not limited to, Benefits, Claim details, and underwriting applications.
- The Contractor’s call center shall have call management systems and communications infrastructure that can manage the potential call volume and achieve the performance standards.
- The Contractor’s call management systems shall be scalable and flexible so they can be adapted as needed, within negotiated timeframes where applicable, in response to Program benefit or
enrollment changes.
- The Contractor may use an automated interactive voice response (IVR) system for managing inbound calls, provided that the caller always has the ability to leave the IVR system and wait in the queue in order to speak directly with a live-voice call center staff member rather than continuing through additional prompts.
C. Communications/Materials: -
1) Materials could include, but are not limited to, Member handbooks, welcome packet, Certificates of Coverage, administrative forms, letters, emails, manuals, brochures, flyers, webinars, text messages, website copy, website images, mobile app and app content, social media content, PowerPoints, training materials, marketing materials specific to the Program and videos.
2) Marketing/segmenting: Contractor may offer or suggest marketing and communications based on segmentation of population (e.g., demographics, geography, etc.). Contractor may provide data to address paths and barriers to engagement.
3) Personalization of materials and digital communications may be an option upon request.
4) Contractor shall provide marketing and communications samples of how they introduce Program options to Members.
5) The Contractor shall use graphics to communicate key messages to populations with limited literacy, limited-benefit program literacy or limited English proficiency. The Contractor shall also prominently display the call center’s telephone number in large, bolded typeface and hours of operation on all materials.
6) The Contractor shall provide text and graphics, if applicable, for the State’s communication to Members.
7) As part of its submission to the State, the Contractor in consultation with the State shall specify how the materials will be sent (e.g., email, text, regular mail, other). D. Splash Page, Contractor Website, and Mobile Application: - The Contractor shall maintain a Splash Page, which does not require individuals to log in, dedicated to and customized to the State containing information specific to the Program. The design of the Splash Page, inclusive of the site map, page layout, color/font scheme and branding, static content and any documents which can be accessed via, or downloaded from, the Splash Page must be prior approved In Writing by the State.
- The Contractor shall ensure that all up-to-date versions of all printed materials can be downloaded from the Splash Page or accessible via a mobile device, or other method, if applicable.
- The Contractor must agree to and adhere to all security me
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: December 08,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$