Posted Date : March 24,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : BILLING-1285
Government Authority located in Chattanooga, Tennessee; USA based organization looking for expert vendor for sewer billing services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide obtain the services of a qualified firm which can provide a turnkey solution and additional services for utility billing purposes to the government authority located in Chattanooga, TN.
1. Data scrubbing
2. Utility billing system/services, specifically for billing sewer fees
3. Data backup
4. Implementation and ongoing maintenance of billing system
5. Reporting
6. Support
7. Training
8. Interfaces (as identified in this RFP and potentially others not currently known)
9. Bill printing, folding, stuffing, and mailing of sewer bills according to specifications in this RFP; and electronic billing and bill print suppression for customers choosing an electronic option
10. Shut-off Notice hang tag printing according to specifications in this RFP
1. Data Migration and Integration
Contractor will support the data migration and integration with the City's current provider(s) at cost plus. Integration will include the provision for processing a data file four to five times each day and pushing that file to the City's General Ledger and specifically with the City's current cash management system.
2. Utility Bill Calculation
Contractor will set up and maintain the City's sewer rates in the Contractor's billing software and bill customer sewer bills based on these rates and future rates.
3. E-Bill & E-Pav Options and WebShare Customer Portal
Contractor will provide e-billing as an option for bill delivery. E-bills will be transmitted to those customers who request it. In addition to e-bills, Contractor will provide a portal for customers to access their billing history and electronic versions of their bills posted on a secure, billing software integrated Website. Customer will be able to view their prior bills, make payments and request various services, including recurring payments.
4. Reports
Contractor will provide detailed reports on customer account information, revenue billed, number of meter reads, meters, accounts receivable ("AR") Aging Reports (30, 60, 90 and 120 days) and payment reports, billing, transaction history, and general ledger activity. Contractor will maintain a control card for all revenues billed, deposits and adjustments and total outstanding balances. Contractor will perform monthly bank reconciliation. City will provide access to online banking portal or access to data to allow for proper reconciliation.
5. Pavment Options
Prospective contractor will provide online, Interactive Voice Response ("IVR") pay by phone, walk-in payment local office and mailed in payment processing and other walk-in options for the City's customers. Contractor will utilize City’s existing payment processor National Cash Register ("NCR") (preferred option); or Contractor’s preferred vendor who will provide pricing for the merchant services that is the same or better pricing for the merchant services as the City's current provider so that there is no disadvantage to the City or its citizens. City will continue to allow customers to pay their bills at the office of the Treasury and also at the local bank, currently First Horizon
6. System Requirements & Description
a. Contractor will complete implementation and be prepared for “go live” on or before February 20, 2022.
b. Contractor will provide a minimum of seventeen (17) software licenses dedicated to the City and will add three (3) more licenses for the City at quoted cost.
c. Contractor's billing software will provide easy navigation to information and ability to search customers in a variety of ways
d. Contractor's billing software meets or exceeds system requirements and is up to date with current technologies.
- For more information describe in document.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 20,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : BILLING-1285
Government Authority located in Chattanooga, Tennessee; USA based organization looking for expert vendor for sewer billing services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
Vendor needs to provide obtain the services of a qualified firm which can provide a turnkey solution and additional services for utility billing purposes to the government authority located in Chattanooga, TN.
1. Data scrubbing
2. Utility billing system/services, specifically for billing sewer fees
3. Data backup
4. Implementation and ongoing maintenance of billing system
5. Reporting
6. Support
7. Training
8. Interfaces (as identified in this RFP and potentially others not currently known)
9. Bill printing, folding, stuffing, and mailing of sewer bills according to specifications in this RFP; and electronic billing and bill print suppression for customers choosing an electronic option
10. Shut-off Notice hang tag printing according to specifications in this RFP
1. Data Migration and Integration
Contractor will support the data migration and integration with the City's current provider(s) at cost plus. Integration will include the provision for processing a data file four to five times each day and pushing that file to the City's General Ledger and specifically with the City's current cash management system.
2. Utility Bill Calculation
Contractor will set up and maintain the City's sewer rates in the Contractor's billing software and bill customer sewer bills based on these rates and future rates.
3. E-Bill & E-Pav Options and WebShare Customer Portal
Contractor will provide e-billing as an option for bill delivery. E-bills will be transmitted to those customers who request it. In addition to e-bills, Contractor will provide a portal for customers to access their billing history and electronic versions of their bills posted on a secure, billing software integrated Website. Customer will be able to view their prior bills, make payments and request various services, including recurring payments.
4. Reports
Contractor will provide detailed reports on customer account information, revenue billed, number of meter reads, meters, accounts receivable ("AR") Aging Reports (30, 60, 90 and 120 days) and payment reports, billing, transaction history, and general ledger activity. Contractor will maintain a control card for all revenues billed, deposits and adjustments and total outstanding balances. Contractor will perform monthly bank reconciliation. City will provide access to online banking portal or access to data to allow for proper reconciliation.
5. Pavment Options
Prospective contractor will provide online, Interactive Voice Response ("IVR") pay by phone, walk-in payment local office and mailed in payment processing and other walk-in options for the City's customers. Contractor will utilize City’s existing payment processor National Cash Register ("NCR") (preferred option); or Contractor’s preferred vendor who will provide pricing for the merchant services that is the same or better pricing for the merchant services as the City's current provider so that there is no disadvantage to the City or its citizens. City will continue to allow customers to pay their bills at the office of the Treasury and also at the local bank, currently First Horizon
6. System Requirements & Description
a. Contractor will complete implementation and be prepared for “go live” on or before February 20, 2022.
b. Contractor will provide a minimum of seventeen (17) software licenses dedicated to the City and will add three (3) more licenses for the City at quoted cost.
c. Contractor's billing software will provide easy navigation to information and ability to search customers in a variety of ways
d. Contractor's billing software meets or exceeds system requirements and is up to date with current technologies.
- For more information describe in document.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 20,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$